Privacy Policy

1. Introduction

Utopia Hair Artistry & Beauty (ABN 72 712 550 901) (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following personal information:

• Name
• Email address
• Phone number
• Service preferences and appointment history
• Any health information you voluntarily provide relevant to your treatment (e.g. allergies, medical conditions)

3. How We Collect It

We collect personal information:

• Directly from you when you contact us by phone, email, or via the contact form on our website
• When you visit our salon in person
• Automatically through website analytics (see section 8)

4. Why We Collect It

We collect your personal information to:

• Make and manage appointments
• Communicate with you about your bookings and enquiries
• Provide safe and appropriate salon services
• Improve our website and services

We will not use your personal information for direct marketing without your consent. We do not sell, rent, or trade your personal information to third parties.

5. Disclosure to Third Parties

To operate our website, we use the following third-party services which may process your data:

• Formspree — our contact form provider. When you submit an enquiry via our website, your name, email, phone number, and message are transmitted to Formspree and forwarded to us by email. Formspree’s privacy policy is available at formspree.io.
• Google Analytics — we use Google Analytics (GA4) to understand how visitors use our website. This collects anonymised usage data such as pages visited and time spent on the site. No personally identifiable information is collected by Google Analytics. You can opt out using the Google Analytics Opt-out Browser Add-on.
• Google Maps — our contact page embeds a Google Maps iframe to display our location. Google may collect data in accordance with their privacy policy when you interact with the map.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website is served over HTTPS. Physical client records are stored securely at our premises and accessible only to authorised staff.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client service records are retained for a minimum of 7 years in accordance with Australian business record-keeping requirements.

8. Cookies

Our website uses cookies through Google Analytics to collect anonymous usage statistics. Cookies are small text files stored on your device. You can disable cookies through your browser settings, however this may affect the functionality of some websites.

9. Access & Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

10. Complaints

If you believe we have mishandled your personal information, please contact us in the first instance so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Contact Us

For any privacy-related enquiries, please contact us:

• Phone: (02) 4358 8800
• Email: [email protected]
• Address: Shop 4, 171 Elizabeth Bay Drive, Lake Munmorah NSW 2259

12. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available on our website. We encourage you to review it periodically.